Updated: May 30, 2024
Effective date: May 30, 2024
VTransBuds (hereinafter referred to as "this product") is a product developed by Shenzhen Beibo Intelligent Technology Co., Ltd. (hereinafter referred to as "we"). When you use our products and/or services, we may collect and use your relevant personal information. Through this privacy policy, we will explain to you how we collect, store, use, and provide your personal information to the outside world, as well as the relevant rights you enjoy.
Please read this Privacy Policy carefully before using our products and/or services to ensure that you fully understand and accept all the terms. Otherwise, please do not register, log in or use. If you use or continue to use our services, it means that you agree that we will process your personal information in accordance with this Privacy Policy. If you are a minor under the age of 14, please read this policy carefully and fully understand it in the company of your parents or other guardians, and use this product and/or service only after obtaining the consent of your parents or other guardians.
This Privacy Policy is the general privacy terms we use uniformly and applies to all our products and services. For specific products (or services), before we collect and use your information, we will clearly inform you of the purpose, method and scope of collection and use through the corresponding product (or service) agreement, authorization letter, etc., and obtain your authorization or consent. The above documents and this Privacy Policy together constitute the complete privacy policy reached between us and you. If there is any inconsistency between the two, the corresponding product (or service) agreement or authorization letter shall prevail.
You can read the corresponding chapters according to the following index to further understand the specific provisions of this policy:
1. How we collect and use your personal information
2. How do we use Cookies and similar technologies
3. About the storage and external provision of your personal information
IV. How do we protect your personal information
V. How do we protect the personal information of minors
VI. Your right to control personal information
VII. How to update this policy
VIII. How to contact us
1. How do we collect and use your personal information
As a processor of personal information, we will follow the principles of legality, legitimacy, necessity and good faith to collect and use your personal information for the purposes described below.
1.1 Information we collect
1.1.1 Personal information you actively provide in the process of providing you with products and/or services
According to the "Regulations on the Scope of Necessary Personal Information for Common Types of Mobile Internet Applications", VTransBuds belongs to the "Utility" App, and you can use basic functional services, namely browsing services, without personal information. In addition, in order to provide you with other functional services such as account registration/login, recording, voice-to-text, customer service and feedback, you only need to provide us with the basic necessary personal information corresponding to the function, unless there are special requirements in relevant laws, regulations and normative documents. If you refuse to provide it, we will not be able to provide you with the corresponding functional services. Please note: If the personal information you provide is not your own, please make sure that you have obtained the consent of the relevant subject.
The complete functions of VTransBuds and the details of the personal information that needs to be processed are as follows:
（1）Account registration / login
In order to ensure the safety of your personal space, you need to register and log in to a VTransBuds account before you can use other services of VTransBuds after registration and login, including voice-to-text, customer service and feedback. When you register and log in to a VTransBuds account, we will collect your nickname, avatar, mobile phone number, email address, etc. If you do not set your nickname or avatar yourself, the system default nickname and avatar will be used. The above information is necessary information for this function. If you do not provide it, you will not be able to complete the registration/login. Among them, mobile phone numbers are sensitive information, and such information is collected to meet the network real-name system requirements of relevant laws and regulations.
In addition, you can choose to provide us with your voiceprint feature value information, which is sensitive information. Refusing to provide this information will only prevent you from using related functions such as voice replication, but will not affect your normal use of other functions of VTransBuds.
(2) Recording and voice-to-text
When you use the recording and speech-to-text services, we need to call your microphone permissions and storage permissions to obtain and save your voice information and/or other recording content you provide and perform speech transcription in our cloud servers. This is a system permission required for this service. If you refuse, you will not be able to use the recording and speech-to-text functions. If you choose to upload audio from your local computer for transcription, we need to call your storage permissions to obtain your local recording content. This is a system permission required for local upload. If you refuse, you will not be able to upload the recording file locally and perform speech-to-text. At the same time, we will collect the transcribed text information and provide real-time processing feedback to you based on your needs, so that you can understand what voice interactions have taken place and provide you with record viewing and effect analysis services.
Please be aware that even if you have agreed to enable microphone permissions, we will only obtain your voice information by accessing the microphone permissions when you actively enable the recording function. In addition, although the voice information you record and the transcribed text information may contain your or others' personal information, we will not identify individuals based on the content of the personal information involved.
Please be aware that we will store the audio files you upload in an encrypted manner in our cloud server, and you can choose to delete this information at any time. Unless you choose to do so or comply with relevant laws and regulations, we will not provide the above audio information to the outside world or use it for any purpose other than this function.
（3）Customer Service and Feedback
When you provide feedback, make complaints, appeals, or inquire about issues related to this product and/or service through our customer service, we will collect the text information you enter to understand the content and needs of your feedback. This type of information is necessary for user feedback and contacting customer service.
In order to ensure the security of your account and system, you need to provide us with the account you used when registering/logging in so that we can verify your user identity. This information is necessary information for identity verification in user feedback.
You can also fill in your mobile phone number and email address so that we can contact you to better clarify your needs and solutions to related issues, or help you solve other problems. This type of information is non-essential information for user feedback and contacting customer service. In order to provide you with customer service and after-sales services related to your order needs to ensure the normal completion of the order, or to understand your experience with this product and other needs in order to improve our products and services, or to provide you with other services related to your rights and interests, our customer service staff may use the phone number in your account information or other contact information you have reserved to contact you by phone, text message or email, so as to better clarify your needs and solutions to related issues, or help you solve other problems.
During the feedback, complaint or consultation process, in order to help you solve the problem or record the solution and results of the relevant problem, you can choose to provide us with relevant supporting materials (pictures or videos). The system will record the communication records between you and the customer service so that we can better help you solve the problem you consulted and improve the quality of customer service. If you do not provide the above information, we will not be able to provide you with timely feedback on the results of the consultation, but it will not affect your normal use of other services of this product.
To help you further understand the permissions that this software uses and involve your personal information, we have summarized the permissions in the following table. You can view the status of the above permissions in your device settings or our client, and you can decide to turn these permissions on or off at any time. Please note that by turning on any permission, you authorize us to collect and use relevant personal information to provide you with the corresponding services. Once you turn off any permission, it means that you have cancelled the authorization. We will no longer continue to collect and use relevant personal information based on the corresponding permission, and we will not be able to provide you with the services corresponding to the permission. However, your decision to turn off permissions will not affect the previous collection and use of information based on your authorization.
Permission type corresponds to function call permission purpose request permission timing can be closed
Upload user avatars when taking photos with the camera. When uploading avatars when taking photos for the first time, a pop-up box will pop up asking if you are using it
When uploading user avatars to the album to obtain picture information, a pop-up box will pop up asking if you are using the album to upload avatars for the first time
Microphone recording Use microphone recording When you use microphone recording for the first time, a pop-up box will ask if you are using it
Store recordings, import audio, download meeting reports, and download App update packages. When you upload an audio file from a device for the first time, a pop-up window will pop up asking if you are sure you are doing so.
WIFI and network audio upload, transcription result delivery, audio editing use the network to communicate with the server. When you open VTransBuds for the first time, you will be asked if you are
Geographic location to obtain location information to upload the meeting location. When saving the audio file for the first time, a pop-up box will ask if it is
Device status mobile device crash information Get device information Ask when opening VTransBuds for the first time
Notification push function sends notification messages. Ask yes when you open VTransBuds for the first time
an external microphone device to a Bluetooth hardware device , a pop-up window will pop up asking if you want to connect the device for the first timeSensor error information collection Possible pre-operations for collecting error information Ask when you first open VTransBuds
1.1.2 Personal information we actively collect in the process of providing you with products and/or services
In order to ensure that you can use our services normally, maintain the normal operation of our services, improve and optimize our service experience and protect the security of your account, we will collect your device model, operating system, unique device identifier, login IP address, VTransBuds software version number, network access method, type and status, network quality data, operation logs, service log information (such as the information you searched and viewed in VTransBuds, service failure information, referral URLs, etc.) and other log information. This type of information is the basic information that must be collected to provide services.
1.1.2.1 Ensure operational safety and troubleshoot problems
Our product is developed based on DCloud uni-app (5+ App/Wap2App). When you use this product, we need to collect your device's unique identifier (IMEI/android ID/DEVICE_ID/IDFA, SIM card IMSI information, OAID) during the application operation to provide statistical analysis services, and improve performance and user experience through application startup data and abnormal error log analysis to provide users with better services. In order to ensure that users can still use the service normally when they exit to the background, we will continue to use your MAC information in silent and background states.
1.1.2.2 Operation statistics and product optimization
In order to ensure that you can use our services normally, maintain the normal operation of our services, improve and optimize our service experience and protect the security of your account, we will collect your device model, operating system, unique device identifier, login IP address, VTransBuds software version number, network access method, type and status, network quality data, operation log, service log information (such as the information you search and view in VTransBuds, service failure information, referral URLs, etc.) and other log information. This type of information is necessary for providing this service. If you refuse us to collect the above information, we will not be able to perform security monitoring for this software, which may affect the security of your account.
1.1.3 Your personal information we obtain from third parties
Please note that VTransBuds will not actively obtain your personal information from third parties at present. If we need to obtain your personal information indirectly from a third party for business development in the future, we will inform you of the source, type and scope of use of your personal information before obtaining it. For example, if the personal information processing activities required by VTransBuds to carry out its business exceed the scope of your original authorization and consent when providing personal information to a third party, we will obtain your explicit consent before processing your personal information; in addition, we will strictly abide by the relevant laws and regulations and require third parties to ensure the legality of the information they provide.
If you use a third-party account to log in to your VTransBuds account, we will collect your authorized account information (nickname, avatar), Open ID from the third party, and bind your third-party account number to your VTransBuds account after you agree to this policy. If you need to cancel the binding of the above third-party account, you can close the authorized binding, or contact us in accordance with the method provided in Article 8 of this Privacy Policy.
1.2. How we use information
1.2.1 To ensure the security of the service and help us better understand the operation of our applications, we may record relevant information, such as the frequency of your use of the application, crash data, overall usage, performance data, and the source of the application. We will not combine the information we store in the analysis software with any personally identifiable information you provide in the application.
If we use your personal information beyond the purpose stated at the time of collection and the scope that is directly or reasonably related to it, we will inform you again and obtain your explicit consent before using your personal information.
To ensure that users can still use the service normally when they exit to the background, we will continue to use your MAC information in silent and background states.
Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service is not described above and collects your information, we will explain the content, scope and purpose of information collection to you separately through page prompts, interactive processes, website announcements, etc., in order to obtain your consent.
This policy explains the details of how we handle personal information, but does not cover all scenarios in which third-party products and services that call VTransBuds products and/or services process personal information. Although third parties call our products and/or services, we do not understand or control their specific usage behaviors, and therefore are not responsible for their behaviors; if you are an end user who uses VTransBuds products and/or services, we recommend that you carefully access or use their products and services before you have reviewed and agreed to their privacy policies.
2. How do we use cookies and similar technologies
2.1 Cookies
To ensure the normal operation of the website, we will store small data files called cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, websites can store data such as your preferences or usage habits. We will not use cookies for any purpose other than those described in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer, and most web browsers have the function of blocking cookies. But if you do this, you will need to change the user settings every time you visit our website.
2.1.1 Web beacons and pixel tags
In addition to Cookies, we also use other similar technologies such as web beacons and pixel tags on our websites. For example, the email we send to you may contain a click URL that links to the content of our website. If you click on the link, we will track the click to help us understand your product or service preferences and improve customer service. Web beacons are usually a transparent image embedded in a website or email. With the help of pixel tags in emails, we can know whether the email has been opened. If you do not want your activities to be tracked in this way, you can unsubscribe at any time.
2.1.2 Do Not Track
Many web browsers have a Do Not Track feature that issues a Do Not Track request to websites. Currently, the major Internet standards organizations have not established policies to dictate how websites should respond to such requests. But if your browser has Do Not Track enabled, all of our websites will respect your choice.
III. About the storage and external provision of your personal information
3.1 Storage
3.1.1 Where information is stored
In principle, the personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China and will not be transferred across borders.
The following exceptions apply:
(1) There are clear provisions in laws and regulations;
(2) Obtain your explicit authorization;
(3) Your personal initiative such as conducting cross-border transactions through the Internet.
3.1.2 Period of Information Storage
Generally speaking, we will retain your personal information for the shortest period necessary to achieve the processing purposes described in this policy during your use of this product and/or service, unless otherwise provided by applicable laws, regulations or national normative documents. After the above period has expired, or you actively request to delete your personal information or cancel your account, we will delete your personal information as soon as possible in accordance with the requirements of applicable laws and regulations, unless applicable laws, regulations or national normative documents require that this information be retained for a longer period. However, in the following circumstances, we will change the storage period of personal information in order to comply with legal requirements:
(1) To comply with applicable laws, regulations and other relevant provisions;
(2) To comply with court judgments, rulings or other legal procedures;
(3) To comply with the requirements of relevant government agencies or legally authorized organizations;
(4) We have reason to believe that we need to comply with laws, regulations and other relevant provisions;
(5) Purposes that are reasonably necessary to implement relevant service agreements or this policy, safeguard the public interest, and protect the personal and property safety or other legitimate rights and interests of us or a third party.
After you stop using this product, we will stop collecting and using your information, unless otherwise required by laws, regulations or regulatory authorities.
When the relevant services of this product cease to operate, we will notify you by sending notifications and announcements, and delete your personal information stored on the server within the period required by laws and regulations.
3.2 Sharing, Transfer, and Publicity
(1) Unless otherwise agreed, we will not share your personal information with any other company, organization or individual without your explicit consent.
(2) We will not publicly disclose the personal information we collect. If public disclosure is necessary, we will inform you of the purpose of the public disclosure, the type of information disclosed and the sensitive information that may be involved, and obtain your explicit consent.
(3) As our business continues to develop, we may need to transfer your personal information due to mergers, acquisitions, asset transfers, etc. We will inform you of the relevant circumstances (including but not limited to the name or name and contact information of the recipient) and continue to protect or require the recipient to continue to protect your personal information in accordance with laws and regulations and standards no less stringent than those required by this Privacy Policy.
(4) In accordance with relevant laws, regulations and national standards, we may share, transfer and publicly disclose your personal information without obtaining your prior authorization or consent in the following circumstances:
1) Directly related to national security and national defense security;
2) Directly related to public safety, public health, and major public interests;
3) Directly related to criminal investigation, prosecution, trial and execution of judgment;
4) For the purpose of protecting the life, property and other major legitimate rights and interests of the subject of personal information or other individuals, but it is difficult to obtain the consent of the individual;
5) Personal information that the subject of personal information voluntarily discloses to the public;
6) Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels;
7) Other circumstances stipulated by laws and regulations.
IV. How do we protect your personal information
4.1 We have used security measures that meet industry standards to protect the personal information you provide and prevent the data from being accessed, disclosed, used, modified, damaged or lost without authorization. We will take all reasonable and feasible measures to protect your personal information. For example: we will use encryption technology (such as SSL) and anonymization to ensure the confidentiality of the data; we will use trusted protection mechanisms to prevent data from being attacked maliciously; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
4.2 Please understand that due to technical limitations and possible malicious attacks, unexpected situations may occur that we cannot reasonably foresee, prevent, avoid, or control. The Internet is not an absolutely safe environment. Please use complex passwords to help us ensure the security of your account.
4.3 If a personal information security incident occurs, we will activate the emergency plan in accordance with the requirements of laws and regulations to prevent the security incident from expanding, and promptly inform you of the relevant situation of the incident by email, letter, phone, push notification, etc., or publish an announcement in a reasonable and effective manner. At the same time, we will also report the handling of the personal information security incident in accordance with regulatory requirements.
4.4 How to handle personal information of minors.
4.5 We use continuously improved technical means to enhance the security capabilities of the software installed on your device to prevent the leakage of your personal information. For example, we will complete some information encryption work locally on your device for secure transmission; in order to prevent viruses, Trojans or other malicious programs, websites will understand the application information installed on your device or the information of the running processes. We have established a special management system, process and organization to ensure the security of information. For example, we strictly limit the scope of personnel who can access information, require them to comply with confidentiality obligations, and conduct audits.
V. How do we protect the personal information of minors
5.1 We attach great importance to the protection of minors’ personal information, and we will protect minors’ personal information in accordance with relevant national laws and regulations.
5.2 We regard anyone under the age of 18 as a minor. According to relevant laws and regulations, if you are a minor aged 14 or above, we will obtain the consent of you or your guardian before collecting your personal information, and if you, your parents or other guardians ask us to correct or delete the minor’s personal information, we will take timely measures to correct or delete it, unless otherwise provided by laws and administrative regulations.
5.3 If you are a minor under the age of 14 (not including this age) (hereinafter referred to as "child"), we will obtain the consent of your parents or other guardians before collecting your personal information. When we process children's personal information, we will take the following measures to protect it: For the collected children's personal information, in addition to complying with the provisions of this policy on user personal information, we will also adhere to the principles of legitimate necessity, informed consent, clear purpose, security, and legal use, and strictly follow the requirements of the "Regulations on the Protection of Children's Personal Information on the Internet" and other laws and regulations to store, use, and disclose, and will not exceed the period necessary to achieve the purpose of collection and use. After the expiration, we will delete the children's personal information.
5.4 If you are the parent or guardian of a minor, if you have any questions, comments, suggestions, complaints or reporting needs regarding the matters described in this Privacy Policy, please provide us with feedback through the contact information described in Article 8 of this Privacy Policy.
VI. Your right to control personal information
In accordance with relevant Chinese laws, regulations and regulatory requirements, we guarantee that you can exercise the following rights over your personal information:
6.1 Review, correct and update your personal information
You have the right to review, correct and update your personal information through our official website, mobile APP and other channels, except as otherwise provided by laws and regulations. You are responsible for updating your personal information in a timely manner.
6.2 Deleting your personal information
You may request us to delete your personal information in the following circumstances:
1) If our handling of personal information violates laws and regulations;
2) If we collect and use your personal information without obtaining your consent;
3) If our handling of personal information violates our agreement with you;
4) Other circumstances stipulated by laws and administrative regulations.
5) Change the scope of your authorization or withdraw authorization
You can withdraw your authorization by changing the privacy settings in this product or contacting us through the contact information described in Chapter 8 of this Policy.
Please understand that after you perform the above operations, we will no longer be able to provide you with the services corresponding to the withdrawal of consent or authorization, but it will not affect the processing of personal information previously carried out based on your authorization.
6.3 Controlling personal information by canceling your account
1) Account cancellation. Contact customer service directly to cancel your account. After the account is cancelled, we will delete or anonymize the user's personal information;
6.4 You have the right to request our personnel to explain the rules for processing personal information through the contact information stated in Article 7 of this Privacy Agreement.
6.5 Responding to your above request
For security reasons, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request. Please understand that we may reject certain requests that are unreasonably repetitive, require too many technical means, pose risks to the legitimate rights and interests of others, or are extremely impractical.
Despite the above agreement, in accordance with laws and regulations, we may not be able to respond to your request if the following circumstances occur:
1) Related to national security and national defense security;
2) Related to public safety, public health, and major public interests;
3) Related to criminal investigation, prosecution, trial and execution of judgments, etc.
4) There is sufficient evidence that you have subjective malice or abuse of rights;
5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
6) Involving our business secrets.
VII. How to update this policy
Based on changes in national laws and regulations and service operation needs, we will modify this policy and related rules from time to time. The modified content will be announced through our official website, mobile APP and other channels, and will replace the previous related content. You should pay attention to changes in relevant announcements, prompt information, agreements, rules and other related content from time to time. You understand and confirm that if you do not agree with the updated content, you should immediately stop using the corresponding service and cancel the relevant account, and we will stop collecting your relevant personal information; if you continue to use the service, it will be deemed that you agree to accept the changes.
Please read this privacy policy carefully before "agreeing" to ensure that you are fully aware of and understand its contents, especially the meaning of the boldfaced contents and the corresponding legal consequences. Your "agreeing" and completing the registration process will be deemed as your acceptance of this privacy policy. We will use and protect your personal information legally in accordance with relevant laws and regulations and this policy.